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FAQ’s, T&C’s & Rules – Candy & Chrome

Answers to your frequently asked questions as well as a few house rules and our T&C’s. If you can’t see the answer you are looking for then get in touch.

Your Frequently Asked Questions

What happens if I miss a lesson? Or cancel?
Hmmmm….   We don’t have the facility to offer catch up’s or carry over’s. Joining a course of lessons is a commitment, similar to a gym membership.  If you miss a lesson for any reason, it will be at a loss, as refunds will not be given. However, when possible, we do have availability in our drop-in sessions, which can be used as an opportunity to catch up on missed sessions.  Drop-in’s are casual, no booking required, and cost just £6. See our T&C’s below.

How do I book a lesson?

All classes and courses can be paid for via our Payment page.
We use Paypal to take the payment, but this doesn’t mean that you need to have a Paypal account, or register – any credit or debit card will do.
You can also choose to do a bank transfer if you prefer.
Payment in advance is required for all lessons, this is to secure your place because the groups taught are generally only quite small so spaces are limited, and it’s first paid, first served.
We will email you once you have paid to confirm your booking.

What if I am too big for it?

Then you’d better serve us some ‘Big girl sexy’!  I don’t even want to get into how beautifully bigger girls can move while pole dancing!  I’ll say it again for those in the back…


What should I bring?

Yourself, balls of steel, and a ‘what the hell, let’s do it!’ attitude is a must!
But you might also like to bring your Pole Gym Bag (visit our blog), and your Health Journal or Pole Bible.

What should I wear?

Whatever you’d normally wear for the gym or Yoga class.

Shorts and vest top or t-shirt are best as skin contact with the pole helps you grip better.

Trainers or barefoot are the best footwear but for a real pole dance experience feel free to wear your sexiest heels!

Am I too old/young?

Unfortunately, we don’t teach under 16’s or over 65’s to pole dance.

But if you’re inside that bracket, then it’s game on!

Do I need to be physically fit?

No sis!   All kinds of people can benefit from pole dancing regardless of size/shape/tone.

Good physical fitness is something we aim to work towards, but rarely start off with!

We don’t expect ANYBODY to walk in with super human strength! and our Beginner courses are designed for NORMAL people, average Joe’s, and even those with allergic reactions to gym’s ?

AS WELL AS those who are physically fit and ready for a new challenge!

Class Rules

Class Rules

STRICTLY No ‘Dutch Courage’

We just don’t do it. If you’ve been drinking you’ll be asked to leave, without any kind of refund.

Don’t come to class with oils or lotions or fake tan on your skin

It will rub off on the pole and make it too slippery to safely work on for you AND the next person.

Don’t teach unless you are qualified, insured, certified and paid by us to do so.

Being helpful and supportive to your fellow students is fine and we encourage this, but to save injuries from a mis-taught trick, please leave the teaching to your instructor.

No ‘Diva-ing’

Please don’t hog the pole.

Be warned…

You are likely to suffer some minor injuries whilst learning any new sport.
In pole dance, understand that you are putting your body under new strains and may result in bruises and pole burn. This will subside once your body gets used to being used in this way.

Taking pictures/Videos and Social Media usage

It’s ok to take a few snaps of yourself on the pole for the all important Face Book cred of course! (Please TAG US!)

And take video’s of yourself to help with your training so you can see where your personal strengths and weaknesses are, we totally encourage this.

But it is NOT ok to video the whole class – routines and class structure remain the property of Candy & Chrome – please respect this.

Also, PLEASE be considerate when you take your shots – try to avoid getting other class members in the shot to respect their privacy. That may sound snotty but a girl may be get trouble at work or with family if she’s spotted in YOUR pole pic’s for example!  It’s important to be respectful of this.

Be sensible

If you’re feeling frisky and want to invert (go upside-down), or want to try ANYTHING that you’re not totally confident at – ask us to spot you. That’s an order!

Show respect

To Your Instructor – Don’t talk over her, you might miss important stuff!

To Your Classmates – We encourage a supportive environment – if you see someone struggle, help them, support them, encourage them – make a new pal!

To Yourself – Take that voice in your head that tells you you look fat, like an idiot, can’t do this, not strong enough, will never make this look good etc …. and B*TCH SLAP HER!  She doesn’t belong here.

Our T&C’s


We have a casual lateness policy because we know very well how much our students love our classes, nobody intentionally wants to miss even a second of it so when people are late, we generally appreciate that it’s just one of those things.
There are some safety issues that come with being late though however, which we have addressed via this whole blog all about being late.

Extreme Weather

If we can get there – the lesson is ON!

If we can’t – the lesson will be re-scheduled to suit the instructor’s availability and majority.
If that is un-suitable, you can catch up with your instructor during the earliest convenient drop-in at no extra cost.

IMPORTANT:  Although every effort will be made to publicly announce any class cancellations, we consider it YOUR responsibility to check Face Book or contact your instructor on the day (Before 4pm), or contact your classmates on such occasions if you are in doubt.


We do not teach anybody that is injured or pregnant or has recently given birth, we may request a note from your GP or health care professional if there are any serious health issues, concerns or injuries – existing or pre-existing.
It is also your responsibility to keep us informed too, particularly about any health or medication changes you may be experiencing, and you must always report any injuries you’ve sustained either in or out of class.

Cancellations & Refunds – Personal Training

If you have to miss your class, give notice to your instructor immediately.
Missed lessons (No shows), or cancellations on the day cannot be refunded, carried over or transferred.
Cancellations with a minimum of 24 hours notice will incur a 50% fee deducted from the payment made. The remaining balance will be credited to your next session, but not refunded.

All cancellation refunds or reimbursements will be at the company’s discretion.
Upon completing your payment (booking) you are agreeing with our Terms & Conditions.

Cancellations & Refunds – Group classes

0-7 Working days cancellation prior to course start date = No Refund.
7-14 Working days cancellation prior to course start date = 50% Refund.
Over 14 working days notice prior to course start date = Full Refund granted.

Missed classes are forefit and cannot be carried over or transferred.
All cancellation refunds or reimbursements will be at the company’s discretion.
Upon completing your payment (booking) you are agreeing with our Terms & Conditions.


We don’t do pay as you go, or haggling, so don’t ask! Our lessons are cheap enough!

All courses cannot be booked without payment in advance, in order to secure your place on the course as places are limited.
Payments are non-refundable as all courses are a rolling commitment for the duration of the course.

Upon completing your payment (booking) you are agreeing with our Terms & Conditions.

Missed classes are forefit and cannot be carried over or transferred.

All cancellation refunds or reimbursements will be at the company’s discretion.

Subject to change:

There maybe changes made to your class timetable, therefore all classes are subject to change, we reserve the right to change any class at any time.
This is to allow for but is not limited to extreme weather conditions and the like. Please make sure you keep your contact information up to date.

Your Responsibilities:

It is your responsibiliy to look our for class updates each week in case of cancelled classes, city events that may affect traffic etc…
We make every effort to update you via email – so please make sure you are sifned up to our email list!
But we also regularly update our Facebook page and Student group.
Stay in touch with your pole buddies too if you’re really struggling.

It is also your responsibility to keep us informed too, particularly about any health or medication changes you may be experiencing, and you must always report any injuries you’ve sustained either in or out of class.

Privacy Policy

Privacy Policy

Candy & Chrome understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits this website, www.candy-chrome.co.uk (“Our Site”) and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of this Privacy Policy is deemed to occur upon your first use of Our Site. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.

1. Definitions and Interpretation
In this Policy the following terms shall have the following meanings:

“Cookie” means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in Part 14, below; and

“Cookie Law” means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003

2. Information About Us
Our Site is owned and operated by Candy & Chrome.

Data Protection Officer: Amy Butterworth
Email address: theboss@candy-chrome.co.uk
Postal Address: Candy & Chrome, Club Moativation, Crowne Plaza, Trinity Street, Chester, CH1 2BD.

3. What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

4. What is Personal Data?
Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.
Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

5. What Are My Rights?
Under the GDPR, you have the following rights, which we will always work to uphold:
a) The right to be informed about Our collection and use of your personal data. This Privacy Policy should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 15.
b) The right to access the personal data we hold about you. Part 13 will tell you how to do this.
c) The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 15 to find out more.
d) The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we have. Please contact us using the details in Part 15 to find out more.
e) The right to restrict (i.e. prevent) the processing of your personal data.
f) The right to object to us using your personal data for a particular purpose or purposes.
g) The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
h) Rights relating to automated decision-making and profiling. We do not use your personal data in this way.
For more information about Our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 15.
Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.
If you have any cause for complaint about Our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.

6. What Data Do We Collect?
Depending upon your use of Our Site, we may collect some or all of the following personal and non-personal data (please also see Part 14 on Our use of Cookies and similar technologies):
• Name;
• Date of birth;
• Gender;
• Address;
• Email address;
• Telephone number;
• Payment information;
• Information about your preferences and interests;
• IP address;
• Web browser type and version;
• Operating system;
• A list of URLs starting with a referring site, your activity on Our Site, and the site you exit to.

7. How Do You Use My Personal Data?
Under the GDPR, we must always have a lawful basis for using personal data. This may be because the data is necessary for Our performance of a contract with you, because you have consented to Our use of your personal data, or because it is in Our legitimate business interests to use it. Your personal data will be used for one of the following purposes:
• Supplying Our services to you. Your personal details are required in order for us to enter into a contract with you.
• Personalising and tailoring our services for you.
• Communicating with you. This may include responding to emails or calls from you.
• Supplying you with information by email that you have opted-in to (you may unsubscribe or opt-out at any time).
• Analysing your use of Our Site and gathering feedback to enable us to continually improve Our Site and your user experience.

With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email, telephone, text message or post with information, news, and offers on Our services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out.

8. How Long Will You Keep My Personal Data?
We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected.

9. How and Where Do You Store or Transfer My Personal Data?
We will only store or transfer your personal data in the UK. This means that it will be fully protected under the GDPR.

10. Do You Share My Personal Data?
We will not share any of your personal data with any third parties for any purposes, subject to one important exception.
In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

11. How Can I Control My Personal Data?
11.1 In addition to your rights under the GDPR, set out in Part 5, when you submit personal data via Our Site, you may be given options to restrict Our use of your personal data. In particular, we aim to give you strong controls on Our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from us which you may do by unsubscribing using the links provided in Our emails and at the point of providing your details).
11.2 You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.

12. Can I Withhold Information?
You may access Our Site without providing any personal data at all.
You may restrict Our use of Cookies. For more information, see Part 14.

13. How Can I Access My Personal Data?
If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.
All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 15.
There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover Our administrative costs in responding.
We will respond to your subject access request one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of Our progress.

14. How Do You Use Cookies?
Our Site may place and access certain first-party Cookies on your computer or device. First-party Cookies are those placed directly by us and are used only by us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
All Cookies used by and on Our Site are used in accordance with current Cookie Law.
Before Cookies are placed on your computer or device, you will be shown a pop-up requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended.
Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown in the table below. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings, but please be aware that Our Site may not work properly if you do so. We OR have taken great care to ensure that your privacy is not at risk by allowing them.
Our Site uses analytics services. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling us to better understand how Our Site is used. This, in turn, enables us to improve Our Site and the services offered through it.
The analytics service(s) used by Our Site use(s) Cookies to gather the required information. You do not have to allow us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable us to continually improve Our Site, making it a better and more useful experience for you.
In addition to the controls that we provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third-party Cookies. By default, most internet browsers accept Cookies, but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.

15. How Do I Contact You?
To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details (for the attention of Amy):
Email address: theboss@candy-chrome.co.uk
Postal Address: Candy & Chrome, Club Moativation, Crowne Plaza, Trinity Street, Chester, CH1 2BD.

16. Changes to this Privacy Policy
We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change Our business in a way that affects personal data protection.
Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.


Our Covid-19 Plan



  • Candy & Chrome reserves the right to (potentially) insist on the wearing of face coverings.
  • Candy & Chrome reserve the right to (potentially)  take temperature readings at the door.
  • Candy & Chrome reserves the right to (potentially) request all students take a self lateral flow test on the day of class, and provide the negative result strip.
  • Candy & Chrome reserves the right to (potentially) request proof of vaccination in the future.
  • Candy & Chrome reserves the right to (potentially) refuse service without refund if a threat to public health is determined, or in the instance of refusal to adhere to our safety procedure’s outlined here.



Customer Procedures for June- December 2021:

  • If you have recently been abroad, please do not return to class until you have completed your 2 week isolation period.
  • If you display ANY symptoms of ANY illness, please do not come to class. This includes even ‘just a headache’ or ‘just a snotty nose’.  Candy & Chrome cannot reimburse you for missed lessons due to illness, our apologies.
  • Please ONLY attend your class when you are fit and well.
  • Currently, Candy & Chrome insists on all students EITHER wearing a face covering for class, OR providing a negative result Lateral Flow test in order to participate.  Of course we welcome both.
  • Please bring a mask with you regardless, so that you may move about freely within the venue if needs be.
  • Hair must be tied up, unless too short to do so.
  • Bring own water bottle and remember to leave with it.
  • Wait outside until your temperature has been taken, and you are told to come in.
  • Enter through atrium door.  Enter wearing a face covering.
  • Adhere to 2m social distance rule at all times.
  • Wash hands with soap & water in toilets provided before class start. Wear a face covering whilst doing this.
  • Break room is out of service temporarily.
  • Enter room and stand on provided spinner boards.  Those who provide negative lateral flow tests can remove face coverings at this point.
  • Clean pole using provided alcohol spray & Blu roll in between each exchange.
  • Allow instructor to administer 1 spray of hand sanitiser every 15 minutes.
  • Use antibac moisturiser on way out.  Wear a face covering to exit.
  • Exit using hall door.



Staff Procedures for June- December 2021:

  • Arrive early enough to clean pole room surfaces wearing gloves provided.
  • Poles | Door handles | Light & Lamp switches | Table top surfaces | Crash Mats.
  • Use break room at own risk, however do not allow access to students until otherwise stated.
  • Wearing face covering is at your own discretion during class, however wearing a face covering about the venue is mandatory.
  • Call students in through atrium door, ensuring 2m social distance, face covering for entry procedure & hand washing rules are adhered to.
  • Take temperature reading for each entry, and observe any volunteered LF test results, or upon Candy & Chrome’s request.
  • Call students into pole room one at a time, ensuring each are stood on provided spinners.
  • Ensure masks are worn or removed as necessary & hair is tied.
  • Lead ab spinner based warm up.
  • Ensure pole cleaning in between each exchange.
  • Administer hand sanitiser spray every 15 minutes.
  • No spotting without gloves or sanitising.  Mask to be worn when spotting, unless it’s an emergency dive in.
  • Ensure students exit through hall door, wearing face coverings.
  • Repeat all procedure’s for second class.
  • Repeat cleaning procedure for close down.
  • Set ozone cube to work (if using).
  • Close down as normal, cleaning pole equipment as we pack down.